Radware provides global technical support for all of its products through the Certainty Support Program. The Program offers three levels of support and two add-on services each adding incremental value from the previous configuration. Highlights include:
- Software updates including new features and maintenance releases
- Business-day access to services and documentation at the Technical Support Center via Web, email or phone (24 hours a day, 365 days a year)
- Security Update Service (SUS), an ongoing security filter update and monitoring service to protect against the latest application security threats
- Hardware maintenance:
- Extended standard hardware warranty after expiration of the initial term for all units covered under the program (Basic Level )
- Next business day replacement of failed hardware (Standard Level)
- 4-Hours day replacement of failed hardware (Advanced Level)
Service Add-ons (for Standard and Advanced Levels)
- Premium
- Key benefits: Dedicated, most experienced and knowledgeable support team
- Dedicated phone line for customer calls
- Priority Escalation
- Technician On-site Next business day or 4 hours on-site support provided by a certified Radware engineer
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